Returns:

Returns and exchanges are accepted if received within 30 days of purchase. We do not pay for return shipping. All sale items are final sale and are not eligible for returns or exchanges. Please ship all returns to:

Jack + Emmy
Attn: Returns
10191 Donner Pass Rd, Ste 3
Truckee, CA 96161

Sale Items:

Sale items are priced as marked. All sale items are final sale and not eligible for returns or exchanges.

Exchanges:

Exchanges are allowed for any new, unworn items that include the original packaging and tags. Please contact customer service at help@jackandemmy.com to make an exchange. All exchanges must be made within the 30 days from purchase date. We do not pay for shipping for exchanges.

Contact:

For help with anything else, please contact help@jackandemmy,com or call (530) 536-3163 during normal business hours of 10am - 5pm PST.

Business Hours:

Monday - Sunday
10am - 5pm PST